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REO-SMART RETURN PROCEDURE

RETURN POLICY

It is our goal at Reo-Smart to ensure your complete satisfaction with your purchase. If, for any reason, you are not completely satisfied with our products you may return your purchase for a refund of the merchandise cost within 14 days of delivery; all you need to do is ship the item back to us. Please note that shipping charges are non-refundable. The cost of shipping both ways to and back to Reo-Smart will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact us at 877.580.7899 to help you with the process.

Steps for Returning an Item or Order

1) Please contact us to initiate a return at 877.580.7899.

2) You will be given an RMA number which is necessary to process a return.

3) Please include the RMA # for proper processing when shipping a return to Reo-Smart.

Cancellation

Once received, orders are immediately processed during office hours. You may change or cancel any standard order before the shipment is processed. Your order cannot be modified after it has been processed.

Freight Claim:

Typical truck deliveries are door-to-door. All shipments are insured against damage en route. VERY IMPORTANT: You must report damaged cartons or merchandise immediately at (877) 580-7899 and note on delivery slip BEFORE trucker leaves. Please take photos and email to info@reo-smart.com. If shipment is left then please contact them and state that there was damage. IF DAMAGE IS NOT STATED ON DELIVERY SLIP THEN AN INSURANCE CLAIM CANNOT BE MADE. PLEASE RETIAN ALL PACKAGING FOR LATER INSPECTION—THIS IS CRUCIAL TO ANY DAMAGE CLAIMS. ANY DAMAGE CLAIMS MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT.

No merchandise may be returned without written consent of Reo-Smart in the form of a return goods authorization and shipping instructions. All returns are subject to a restocking fee of 15%. Refunds will be made after receipt and inspection of goods in our warehouse. Any unauthorized shipments will be refused and returned at the owners expense. Refunds will be made in the same manner as payment was received.

WARRANTIES - Buy With Confidence

In all cases products are covered by limited manufacturer's warranties that warrant the products against defects in manufacturing, which means that if a product is not manufactured correctly and any part of it is proven to be defective then it will be repaired or replaced, depending on the stated conditions. Reo-Smart will facilitate troubleshooting and warranty support to the best of our means, and sometimes the manufacturer will provide this directly. Reo-Smart sells high quality, fully supported products that will please for years to come and that can be purchased with complete confidence.


Product and Period of Warranty:
Reo-Smart Desks: 5 Years

Reo-Smart Chairs: 3 years

This warranty does not apply to:

  •         Damage caused by a carrier other than the Seller.
  •         Normal wear and tear or acts or omissions of parties other than Seller (including user modification).
  •        Third party materials applied to Products.
  •         Damage caused by failure to observe operating instructions and/or incorrect installations.
  •        Dramatic temperature variations or exposure to unusual conditions.

This warranty is voided if proper care, maintenance and installation instructions are not followed.

THE EXPRESS WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Legal Disputes
Any legal disputes will be determined by submission to arbitration as provided by California law, and not by a lawsuit or resort to court process except as state and federal law provides for judicial review of arbitration proceedings.