REO-SMART RETURN PROCEDURE
All orders are to be processed and shipped out by 12:00:00 PM Pacific Time,
from the Reo-Smart facility in Chino, CA, the same or next business day that it
was received. Upon receiving the order, we may send a separate confirmation
E-mail to you to double check and confirm quantity, product, and color. If you
are subject to receive this E-mail, please proceed with reviewing your order.
If there is no corrections needed, please note that no response will be required,
we will proceed to ship the next business day. If there is an issue that needs
to be addressed or order that needs to be cancelled, please contact and notify
us immediately prior to shipping.
product has been shipped and departed from our facility, all orders are subject
to our Cancellation and Return Policy below.
is our goal at Reo-Smart to ensure your complete satisfaction with your
purchase. If, for any reason, you are not completely satisfied with our
products you may return your purchase for a refund of the merchandise cost
within 14 days of delivery; all you need to do is ship the item back to us.
Please note that shipping charges are non-refundable. The cost of shipping both
ways to and back to Reo-Smart will also be at the customer's expense. Refunds
may also be subject to a 15% restocking fee. Refunds are issued within 48 hours
once the item is received and inspected at our distribution center.
must be in new condition and in the original packaging to qualify for a refund
(please do not assemble or modify the product in any way).
your item arrived damaged or defective, we are happy to arrange for a prompt
replacement. Please contact us at 877.580.7899 to help you with the process.
for Returning an Item or Order
Please contact us to initiate a return at 877.580.7899.
You will be given an RMA number which is necessary to process a return.
Please include the RMA # for proper processing when shipping a return to
received, orders are immediately processed during office hours. You may change
or cancel any standard order before the shipment is processed. Your order
cannot be modified after it has been processed.
As soon as the order is placed, we initiate our internal operation to process
and ship out your order which ultimately results in you receiving the product
of your choice. If we receive the cancellation request before the product has
been shipped out, we will cancel the order at no cost to you. However, if we
receive your request after the product has been shipped out and departed from
our facility; refer to the return policy for details. This policy applies to
reasons such as "Ordered Wrong Item", "Found Better Price",
"No Reason Given", "Unwanted Item", "Unauthorized
Purchase", "Misordered", etc.
truck deliveries are door-to-door. All shipments are insured against damage en
route. VERY IMPORTANT: You must report damaged cartons or merchandise immediately
at (8 77) 580-7899 and note on delivery slip BEFORE trucker leaves. Please take
photos and email to email@example.com. If shipment is left then please contact
them and state that there was damage. IF DAMAGE IS NOT STATED ON DELIVERY SLIP
THEN AN INSURANCE CLAIM CANNOT BE MADE. PLEASE RETAIN ALL PACKAGING FOR LATER
INSPECTION—THIS IS CRUCIAL TO ANY DAMAGE CLAIMS. ANY DAMAGE CLAIMS MUST BE
REPORTED WITHIN 3 DAYS OF RECEIPT.
merchandise may be returned without written consent of Reo-Smart in the form of
a return goods authorization and shipping instructions. All returns are subject
to a restocking fee of 15%. Refunds will be made after receipt and inspection
of goods in our warehouse. Any unauthorized shipments will be refused and
returned at the owner ’s expense. Refunds will be made in the same manner as
payment was received.
WARRANTIES - Buy With
all cases products are covered by limited manufacturer's warranties that
warrant the products against defects in manufacturing, which means that if a
product is not manufactured correctly and any part of it is proven to be
defective then it will be repaired or replaced, depending on the stated
conditions. Reo-Smart will facilitate troubleshooting and warranty support to
the best of our means, and sometimes the manufacturer will provide this
directly. Reo-Smart sell s high quality, fully supported products that will
please for years to come and that can be purchased with complete confidence.
Product and Period of Warranty:
Reo-Smart Desks: 5 Years
Chairs: 3 years
warranty does not apply to:
caused by a carrier other than the Seller.
wear and tear or acts or omissions of parties other than Seller (including user
party materials applied to Products.
caused by failure to observe operating instructions and/or incorrect
temperature variations or exposure to unusual conditions.
warranty is voided if proper care, maintenance and installation instructions
are not followed.
EXPRESS WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR
USAGE OF TRADE.
Any legal disputes will be determined by submission to
arbitration as provided by California law, and not by a lawsuit or resort to
court process except as state and federal law provides for judicial review of