REO-SMART RETURN PROCEDURE
It is our goal at
Reo-Smart to ensure your complete satisfaction with your purchase. If, for any reason, you are not completely satisfied with
our products you may return your purchase for a refund of the merchandise
cost within 14 days of delivery; all you need to do is ship the item back to
us. Please note that shipping charges are non-refundable. The cost of shipping both ways to and back to Reo-Smart
will also be at the customer's expense. Refunds are issued within 48 hours once
the item is received and inspected at our distribution center.
Items must be in new condition and in the original packaging to
qualify for a refund (please do not assemble or modify the product in any way).
If your item arrived damaged or defective, we are happy to
arrange for a prompt replacement. Please contact us at 877.580.7899 to help you
with the process.
Steps for Returning an Item or Order
1) Please contact us to
initiate a return at 877.580.7899.
2) You will be given an
RMA number which is necessary to process a return.
3) Please include the RMA
# for proper processing when shipping a return to Reo-Smart.
Once received, orders are immediately
processed during office hours. You may
change or cancel any standard order before the shipment is processed. Your order cannot be modified after it has
Typical truck deliveries
are door-to-door. All shipments are insured against damage en route. VERY
IMPORTANT: You must report damaged cartons or merchandise immediately at (877) 580-7899 and note on delivery
slip BEFORE trucker leaves. Please take photos and email to firstname.lastname@example.org.
If shipment is left then please contact them and state that there was damage.
IF DAMAGE IS NOT STATED ON DELIVERY SLIP THEN AN INSURANCE CLAIM CANNOT BE
MADE. PLEASE RETIAN ALL PACKAGING FOR LATER INSPECTION—THIS IS CRUCIAL TO ANY
DAMAGE CLAIMS. ANY DAMAGE CLAIMS MUST BE
REPORTED WITHIN 3 DAYS OF RECEIPT.
No merchandise may be
returned without written consent of Reo-Smart in the form of a return goods
authorization and shipping instructions. All returns are subject to a restocking fee of 15%. Refunds will be made after receipt and
inspection of goods in our warehouse. Any unauthorized shipments will be
refused and returned at the owner’s expense. Refunds will be made in the same manner as payment was
- Buy With Confidence
In all cases products are
covered by limited manufacturer's warranties that warrant the products against
defects in manufacturing, which means that if a product is not manufactured
correctly and any part of it is proven to be defective then it will be repaired
or replaced, depending on the stated conditions. Reo-Smart will facilitate
troubleshooting and warranty support to the best of our means, and sometimes
the manufacturer will provide this directly. Reo-Smart sells high quality, fully supported products that will please for
years to come and that can be purchased with complete confidence.
Product and Period of Warranty:
Reo-Smart Desks: 5 Years
Reo-Smart Chairs: 3 years
This warranty does not
Damage caused by a
carrier other than the Seller.
Normal wear and tear or
acts or omissions of parties other than Seller (including user modification).
- Third party materials
applied to Products.
Damage caused by failure to observe operating instructions and/or
- Dramatic temperature
variations or exposure to unusual conditions.
This warranty is voided
if proper care, maintenance and installation instructions are not followed.
THE EXPRESS WARRANTIES
CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE
AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF
Any legal disputes will be determined by
submission to arbitration as provided by California law, and not by a lawsuit
or resort to court process except as state and federal law provides for
judicial review of arbitration proceedings.